Return and Refund Policy
The Modern Mart: Comprehensive Return and Refund Policy
Effective Date: 21/10/2025
1. Introduction
At The Modern Mart, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our comprehensive Return and Refund Policy is designed to make the process simple and transparent.
2. Eligibility for Returns
· Items must be returned within 7 days of the delivery date.
· Products must be unused, in their original packaging, and in the same condition as received.
· Certain items are non-returnable, including:
o Gift cards
o Downloadable software products
o Personalized or custom-made items
o Perishable goods
3. Return Process
4. Refunds
· Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
· Approved refunds will be processed to your original payment method within 7-10 business days.
· Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).
5. Exchanges
· We only replace items if they are defective or damaged.
· If you need to exchange an item, contact us at support@themodernmart.com with details and photos of the issue.
6. Late or Missing Refunds
· If you haven’t received a refund after 10 business days, please:
o Check your bank account again.
o Contact your credit card company or bank (processing times may vary).
o If you’ve done all of this and still have not received your refund, contact us at support@themodernmart.com.
o
7. Special Circumstances
· Sale Items: Only regular-priced items may be refunded; sale items are final sale unless defective.
· Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
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8. Contact Us
For any questions about returns or refunds, please reach out to our Customer Support team at support@themodernmart.com. We are here to help!
Thank you for shopping with The Modern Mart. Your satisfaction is our priority!
